Return & Refund Policy
Thank you for shopping with us. We want you to have a great experience with your purchase.
If there is any issue with your order, please contact our support team and we will work with you to resolve it.
Refund Request Window
Customers may request assistance with their order within 30 days of delivery./
However, issues such as damaged, defective, or incorrect items must be reported within 7 days of delivery.
Requests submitted after these timeframes may not be eligible for resolution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
Your order number
Photos of the item
Photos of the packaging if possible
Once the issue is verified, we will offer an appropriate solution such as: Replacement / Partial refund / Full refund
Size Issues or Other Order Concerns
For issues related to size selection or personal preference, please contact our support team within the 30-day
support window.
support window.
Depending on the situation, we may offer solutions such as: Partial refund / Discount for a replacement order
Returns are usually not required.
Items that show signs of wear, use, or washing may not be eligible for refund or replacement.
Costumes must remain in original condition in order to qualify for claims.
International Orders & Returns
Due to international shipping limitations, we generally do not require customers to return items for
orders shipped outside the United States.
orders shipped outside the United States.
Instead, we will review the issue and provide an appropriate solution such as: Replacement / Partial refund / Full refund
Return shipping is typically not required.
Refund Processing
Approved refunds will be issued to the original payment method within 5–7 business days.
Please note that your bank or payment provider may require additional time to process the refund.
Return shipping is typically not required.
Refund Processing
Approved refunds will be issued to the original payment method within 5–7 business days.
Please note that your bank or payment provider may require additional time to process the refund.
Customer Support
For any order issues, please contact us at:
Please include your order number when contacting support.
Our support team aims to respond to all inquiries within 24 hours.
Our support team aims to respond to all inquiries within 24 hours.
